Shipping policy

At THE EDIT RENTALS, we understand that receiving your rental on time is an important part of your experience. We carefully prepare, inspect, and package every item before it leaves our facility to ensure that your order arrives safely, securely, and in excellent condition.

All orders are processed after your rental has been confirmed. Processing and delivery times may vary depending on your location, order details, availability, courier service, weekends, and public holidays. Once your order has been dispatched, tracking information may be provided so you can monitor the progress of your delivery.

Please ensure that your shipping address, phone number, and other contact information are accurate and complete when placing your order. THE EDIT RENTALS cannot be held responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping information.

Customers are responsible for being available to receive their packages at the provided delivery address. If a delivery attempt is unsuccessful, the courier may reschedule the delivery or return the package.

For rental orders, customers should allow enough time for delivery before their scheduled event or rental date. We recommend placing your order in advance to allow sufficient time for shipping and any unexpected courier delays.

Shipping fees, if applicable, will be displayed during checkout or communicated before your order is confirmed. Delivery times are estimates and are not guaranteed, as delays may occur due to weather, courier issues, public holidays, or other circumstances beyond our control.

If your package is delayed, damaged, lost, or you receive the wrong item, please contact THE EDIT RENTALS as soon as possible. Our team will review the issue and assist you with the appropriate next steps.

By placing an order with THE EDIT RENTALS, you acknowledge and agree to the terms outlined in this Shipping Policy.